About Us and Our Commitment to You

VUN started its journey in 2017 with a trip to China, where we discovered a deep appreciation for traditional craftsmanship and holistic well-being. This experience inspired us to create footwear that blends comfort, quality, and thoughtful design.

Today, we specialize in crafting men's and women’s flats, boots, and loafers—each made with genuine materials and careful attention to detail. We believe in shoes that feel as good as they look, so every pair is tested and inspected to meet our standards before being photographed and listed.

Your satisfaction is important to us. If you’re not completely happy with your purchase, our return and refund policy is here to help. We aim to treat every customer with the care and respect we'd expect for ourselves.

As we often say, “The craftsman always leaves a piece of themselves in their work.” While we describe each item as accurately as possible, natural materials and handcrafted touches may result in slight variations—making every pair uniquely yours.

We are an online-only retailer and continuously update our website to improve your shopping experience. Our upgrades ensure better mobile access, smoother navigation, and stronger security for your payments.

We also deeply value your privacy. Your personal information is never sold or shared. To receive updates and exclusive offers, feel free to join our mailing list at the bottom right of most pages.

Although we don’t offer 24/7 phone support, we respond to emails promptly and welcome your feedback anytime.

Reach out to us at: support@vun-shoes.com

URBANE STEPS INC.
2500 BOSTON RD
BRONX, NY 10467

Email: support@vun-shoes.com
We respond quickly.

As an online-only store, we do not have a physical location and are rarely available by phone. For the fastest and most accurate assistance—and to help us keep track of your requests—we encourage you to contact us via email.