Returns/Exchanges:
We want you to be happy with your jade purchase, and we treat our customers the way we want to be treated when we buy online.  If you need to return your item, contact us within 3 business days with the order number, item numbers and reasons for return and we will send you a return authorization number and return instructions. Contact Ying Yu Jade with your order number and you will receive a return authorization number. The return authorization number is required or the parcel will be returned to sender.
We must receive your return item within 15 days of your purchase, due to the nature of jade.
Exchanges: If you purchased a jade bangle bracelet and the size doesn't fit properly, and you want to exchange it for another item, send an email with your initial order number, and the item number you want to exchange for.  We will remove it from the web site and set it aside for you.  We will determine if there is a difference in price, and other fees (shipping charges) and we can settle the price difference and possibly save you restocking fees. We want you to be happy with the jade you purchase. and do out best to make the exchange as simple as possible.

Restocking fees for refunds: 
If your order was shipped with free shipping, $10 will be deducted from your refund to cover our shipping costs. Other shipping costs are non-refundable.   We are charged a fee by the credit card processor to accept your credit card payment, and again if we have to refund your payment.  Most of our jade is one of a kind, and when it's sold and returned, needs to be added to the website again.  We are a small business and cannot absorb credit card processing fees like big business can.
Shipping charge is not refundable.

Damage and Refunds Policy

If your item is damaged when you receive it,  or there was a problem with delivery and you did not receive it, we will contact you  and you are responsible begin claim for insurance.  Your refund will be store credit, good for 30 days not refund to your credit.

If you are returning your item and it is damaged when we receive it, you are responsible for filing insurance claim to be reimbursed the value. Ying Yu Jade will not refund your payment, so you are responsible for the insurance when you return an item

Some items are personal items and cannot be returned for health reasons by state law.  Jade eggs and ben wa balls, gua sha tools and jade rollers  are final sales.  You would not want to purchase these if you thought they might have been used!

When you place your order, you agree that you accept our policies.

Contact: support@vun-shoes.com